MEETING THE FRENCH considers the protection of personal data to be essential and wishes to clearly and transparently explain how and why it collects, processes, stores and uses User personal data. This privacy policy also sets forth User rights and monitoring tools with respect to the treatment of their personal data. This privacy policy (hereinafter the "Privacy Policy") is proposed by MEETING THE FRENCH Sarl (hereinafter the "Company"), having its registered office at 179 rue d'Aulnay, 92350 Le Plessis-Robinson, registered with the Paris Trade & Companies Register under No. 482 341 765 and with the intra-community VAT number FR65482341765.
The Company’s telephone number is +33 (0)1 42 51 19 80 and its email address is contact@meetingthefrench.com
The director of the publication is: Laurence Monclard.The Company publishes the website www.meetingthefrench.com (hereinafter the "Website") which it makes available to the users (hereinafter the "Users").The Website is hosted by OVH and by Amazon Web Services.The Company provides Website Users with tourist services, that include but are not limited to tours, activities, attractions, cruises, meals, shows, transfers and packaged trips (hereinafter the "Services"). In order to perform these Services, the Company is registered with the Atout France register under No. IM075120227 and benefits from a financial guarantee with APST (15, avenue Carnot, 75017 Paris) and third-party liability insurance with MMA IARD, (14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9)
WHAT INFORMATION DOES THE COMPANY COLLECT FROM ITS USERS?
To allow Users to order Services on the Website and contact the Company, the Company, acting as data controller, has to collect personal data regarding Users, in particular:
The User is informed that if he does not wish to provide the personal data requested, the Company will be unable to fulfill the order.
CHILDREN’S PERSONAL DATA ON OUR WEBSITE
The website can only be used by persons aged 18 and over.
HOW DOES THE COMPANY COLLECT THE USER’S DATA?
The User directly provides the Company with the data we collect. We collect and process data when you:
Your travel agency or affiliate may also send us your data when they make a booking on your behalf.
HOW DOES THE COMPANY USE THE USER’S DATA?
The Company uses User personal data for the following purposes:
Purpose | Legal Basis of Processing |
Processing of orders | Processing is necessary for the performance of the agreement entered into with the User |
Billing | Processing is necessary for the performance of the agreement entered into with the User |
Information about the Company, the Services and the Company’s activities | Processing is necessary for the purpose of the Company’s legitimate interests |
Response to any User questions/complaints | Processing is necessary for the performance of the agreement entered into with the User |
Establishment of commercial statistics | Processing is necessary for the purpose of the Company’s legitimate interests |
Commercial prospection | Processing is based on the User’s consent |
Management of requests regarding the rights to access, portability, erasure, restricted processing, rectification and objection | Processing is necessary for the performance of the agreement entered into with the User |
Management of unpaid amounts and litigation | Processing is necessary for the performance of the agreement entered into with the User |
WITH WHICH THIRD PARTIES DOES THE COMPANY SHARE USER PERSONAL DATA?
User personal data is processed by the Company and subcontractors that assist the Company with its activity. These subcontractors include, but are not limited to:
The servers on which personal data is stored may be located outside the European Economic Area, however only in a country that provides an adequate level of personal date protection within the meaning of Data Protection Legislation: a country that is part of the EU-US Privacy Shield Framework or uses Standard Contractual Clauses adopted by the European Commission.Tripadvisor LLC, through the service Bokun, hosts personal data through Amazon Web Services. Google servers are located in Europe (Belgium, Finland, Ireland, Netherlands). Salesforce servers are located in France.
WHAT RIGHTS DOES THE USER HAVE?
Users benefit from a number of rights, as listed hereafter:
HOW CAN THE USER EXERCISE HIS RIGHTS?
In order to exercise the rights set forth above and for any questions regarding the processing of personal data, the User can contact the Company at the following email address: contact@meetingthefrench.com or by telephone via the following number: +33 (0)1 42 51 19 80 or by post to the following address: MEETING THE FRENCH, 179 rue d'Aulnay, 92350 Le Plessis-Robinson, FRANCE. To allow the Company to process the request as quickly as possible, the User can indicate in his request the purpose and context in which his personal data was collected by the Company.
HOW DOES THE COMPANY SECURE USER PERSONAL DATA?
The Company seeks to secure User personal data by taking the appropriate technical and organizational measures to guarantee a level of security adapted to the risk, such as pseudonymization and encryption of User personal data, any means which can guarantee the permanent privacy, integrity, availability and resilience of systems and processing services, any means allowing availability and access to personal data to be restored, and a procedure seeking to test, analyze and regularly assess the efficacy of technical and organizational measures in place.
HOW LONG IS USER PERSONAL DATA STORED?
User personal data is stored only for the time necessary to achieve the purpose for which the Company stored this data, in order to meet User needs and fulfill legal obligations. In order to establish the storage period of personal data, the Company applies the following criteria:
At the end of the above-mentioned periods, the personal data will be erased or the Company will anonymize said data.
LINKS TO THIRD-PARTY WEBSITES ON THE COMPANY WEBSITE
In order to improve the quality of our services, the Company may, at any time, include links to third-party websites. These sites have a different and independent privacy policy to the Company. The User is invited to consult the privacy policy of third-party websites it visits.
THE USER’S RIGHT TO FILE A CLAIM WITH THE FRENCH DATA PROTECTION AUTHORITY (CNIL)
In the event of a claim, Users can contact the French Data Protection Authority, CNIL, competent authority regarding personal data. Its contact details are as follows: 3 Place de Fontenoy, 75007 Paris, telephone No.: +33 (0)1 53 73 22 22.
A cookie is a small text file that allows us to store tokens of information (an 'identifier') in your browser used only by the Website. Cookies are not used to determine the personal identity of anyone who is merely visiting the Website. They serve to help us track traffic patterns to determine a User’s preferred location and language so that we can direct them to the correct country home page when they visit the Website. Those cookies are set by us and called first party cookies.
If you do not want to receive a cookie from the Website, you have several options:
You can choose at any time to express and modify your wishes with regard to cookies, by the means described below:Indeed, if most browsers are set by default and accept the installation of cookies, you have the following options:
You also have the option to set up your browser to accept or opt-out of cookies before they are installed on a case-by-case basis. In addition you can regularly remove cookies from your terminal via your browser. However, please be aware that if you do turn off 'cookies' in your browser, you will not be able to fully experience some of the Website. For example, you will not be able to benefit from automatic log-on and other personalization features of the Website.Please note that you should not forget to set up all the browsers of your different terminals (tablets, smartphones, computers). There are various ways to configure browsers so you should refer to the help Section of the Browser you are using to understand how to configure it and exercise your options.Audience measurement cookies, can be disabled as follows:
More specifically, we use cookies and other tracking technologies for the following purposes:
The cookies used by Our Site perform four functions, as set out below:
Some cookies we use are essential to the functioning of the Website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but be aware that some parts of the site may not work.
Some cookies help us with the performance and design of the Website. This function allows us to measure how many times a page has been visited, to know which pages are the most and least popular, and see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you disallow these cookies, we will have no knowledge of when you have visited our site.
Some cookies help us to remember the settings which you have selected, or assist with other functionality when you browse and use the Website. This helps us to remember your preferences when you return to the Website.These cookies enhance functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
CHANGING OUR PRIVACY POLICY
This privacy policy can be amended. The Company therefore recommends that its Users regularly consult this page of the Website. In the event of a significant change to the Privacy Policy, the Company will inform Users thereof.
GENERAL TERMS AND CONDITIONS OF SALES (B2C) FROM JANUARY 2020
The General Terms and Conditions of Sales (hereinafter « TCS ») are available to Customer (hereinafter « Customer ») by the company Meeting the French, a SARL having its registered office at 179 rue d'Aulnay, 92350 Le Plessis-Robinson, registered with the Paris Trade & Companies Register under No. 482 341 765 (hereinafter "Meeting the French").Its intra-community VAT No. is: FR65482341765. Meeting the French can be contacted by email at the following address: contact@meetingthefrench.com or by telephone at the following number: +33 (0)1 42 51 19 80.It is registered with the Atout France register under No. IM075120227.Its intra-community VAT No. is FR65482341765.Meeting the French benefits from a financial guarantee with APST, situated at 15, avenue Carnot, 75017 Paris, and a professional liability insurance with MMA IARD, situated at 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9.The Website is hosted by OVH, a SAS with a capital of EUR 10,069,020 registered with the Lille Metropole Trade & Companies Register under No. 424 761 419, having its registered office at 2, rue Kellerman, 59053 Roubaix cedex 1.The Director of Publication is Laurence Monclard. Meeting the French provides Website Users with tourist services, that include but are not limited to tours, activities, attractions, cruises, meals, shows, transfers and packaged trips (hereinafter the "Services")These TCS govern the contractual relations (hereinafter the "Agreement") between Meeting the French and the Customer (hereinafter jointly referred to as the "Parties" and individually the "Party").The TCS are systematically communicated to each Customer before entering into an Agreement. Consequently, placing an order for Services (hereinafter the "Order") implies the Customer’s full and unconditional adherence to said TCS, to the exclusion of all other documents.The terms and conditions of all of Meeting the French’s services comply with the requirements of Law No. 92-645 of 13 July 1992 which specifies the conditions for performing activities related to the organization and sale of tours, travel packages and activities which are governed by Articles R. 211-5 to R. 211-13 of the French Tourism Code.The Services proposed by Meeting the French are intended for consumers in accordance with the definitions set forth in the French Consumer Code.It is specified that in accordance with Article L. 221-28-12° of the Consumer Code, the right of withdrawal does not apply to the Services provided by MEETING THE FRENCH.
All Services must be booked in advance.Booking any of our services implies the acceptance of these General Terms and Conditions of Sales.Bookings will only be considered to be effective upon the customer’s receipt of the voucher and the confirmation of the booking sent by meetingthefrench.com Website.The Services can be booked on our website at https://www.meetingthefrench.com, by email at contact@meetingthefrench.com or by telephone at +33 (0)1 42 51 19 80.Booking requests must specify: the tour name, the date, the time and language of the desired tour, the number of participants (adults, children and infants), the customer full name, email and telephone number, so that the customers can be reached in case of emergency. For bookings made less than 48 hours before the tour date, please contact the call center at +33 (0)1 42 51 19 80. No refund will be provided.
All cancellation requests must be sent to Meetingthefrench.com via the contact page or via the email address contact@meetingthefrench.com. Please specify the booking number, your name and the tour date.We will process this request as soon as possible.Cancellations will not be accepted via telephone.Cancellation fees will be calculated as of the date of receipt of the email and according to the following table:
Meeting the French reserves the right to cancel or change certain tours without notice if this is necessary to insure the comfort or safety of passengers, in particular in the event of force majeure, strikes, natural disasters, cultural events, administrative decisions or unexpected closures. Force majeure refers to any event outside the control of the affected party, of an unpredictable, irresistible and insurmountable nature, which prevents Meeting the French from performing all or part of its obligations under this contract.If Meeting the French cancels a tour, customers may request a refund of their tickets or of any packages they have booked.Cruises may be canceled or modified at any time, beginning from the date of their booking, including on the day scheduled for departure, as the sub-contracted cruising compagnies reserve the right to determine whether or not rivers are navigable or poor weather may endanger the safety of the passengers on these cruises.Within the limits provided by governing law, in case of cancelation of a cruise due to force majeure (such as floods, prohibitions on navigation by the authorities, etc.) a discount of 15% of the total amount, excluding options, will be applied.Within the limits provided by governing law, the reimbursed travelers will not be entitled to further compensation.
Any change request will be agreed or refused on a case-by-case basis.
The prices include all the services indicated in the description of each Service.The prices mentioned are quoted per person and in euros unless otherwise specified.These prices include VAT.The prices mentioned on this website are only valid for bookings made directly online, on the website.The promotions displayed on the website are valid only on the website and may not be claimed on another sales channel. These prices have certain features, including dates that will be mentioned.
Children’s rates are valid according to the age and may be checked at the time of the Service with an ID card. For more information, please refer to the details of the Service as specified on the website.Infants are free, however booking is necessary. Meals are not included and an extra charge must be paid on location.
Customers must arrive on site at least 15 minutes in advance.We cannot under any circumstances be held responsible for delays caused by an event outside the control of our company, traffic irregularities, strikes, demonstrations, unexpectedly closed establishments or weather warnings.For operational management reasons, we need to know the local contact details of the Customer (mobile phone number, email address). This information must be specified at the time of booking (see Article 1).According to our Privacy Policy, Meeting the French undertakes not to use this information for commercial purposes.
Payment must be made, in full and by one of the available payment methods, at the time of booking.
In accordance with Article L. 211-11 of the French Tourism Code, you may transfer this contract, provided that it has not been implemented and up to seven days before departure, by notifying the agency within a reasonable time of your wish to transfer the contract to a person who fulfills the same conditions as you do. You and the recipient of the transfer remain jointly and severally liable for the payment of the balance of the contract and of the transfer costs, which we will inform you of.
Elegant business casual attire is required for evening shows, including the Moulin Rouge, Lido, Crazy Horse, dinner at the Eiffel Tower and the dinner cruise. For men, jackets and dress shoes are appreciated. No shorts, jeans, sports shoes or beach shoes such as "flip-flops".
Only certain Services are designed to accommodate customers with reduced mobility. It is strongly recommended to always check at the time of booking whether the Service is adapted for customers with reduced mobility.Customers with reduced mobility must be accompanied by an able-bodied person. Guides, escorts and bus drivers are not authorized to assist customers with reduced mobility. In order for us to offer the best possible service, it is essential for customers to inform Meeting the French when booking equipment for people with reduced mobility. Otherwise, the passenger may be refused access and return at his/her own expense.If there is no suitable means of transport, the customer must be able to walk and the Service, with the assistance of another person.At the time of booking, information about the type of equipment used must be provided to the Meeting the French booking service (please specify the dimensions of the wheelchair, whether it is electric or mechanical and if it can be folded), so that we can offer the most suitable service.Non-folding wheelchairs will not be accepted on transportation services.Similarly, guide dogs are subject to a case-by-case agreement by Meeting the French.
Within the limits provided by governing law, Meeting the French cannot be held liable for failure to perform the Agreement in the event of force majeure, as defined in Article 1218 of the French Civil Code and French case law, or in the event of damage caused by a third party outside its control or due to improper or non-compliant use of the Services by the Customer, in breach of Meeting the French’s instructions.Within the limits provided by governing law, in the event of strict liability on the part of the service providers, the compensation limits resulting from international agreements in accordance with Article L. 211-17-IV of the French Tourism Code shall apply. Failing this, and except in the case of personal injury, intentional or negligent damage, any damages shall be limited to three times the total price of the trip or the stay.
Meeting the French and its providers cannot be held liable for the loss or theft of personal items or luggage during transport, tours and excursions, and we are not obliged to find or to return personal items.All costs incurred with regard to lost or stolen personal items shall be borne by the customer.Only small bags are allowed, in accordance with the regulations for national museums and monuments.Customers may not leave their luggage at our agency or in a vehicle included in the Service during the tours.
For tours outside of French territory, it is the customer’s responsibility to verify that he/she has the necessary documents for his/her stay (a current identity card or a passport with visa if necessary).
No refund will be given if the customer chooses to discontinue the route or service during the provision of service.A customer’s voluntary departure from the tour will release Meeting the French from any obligation and from any liability for any incident that may occur after the customer’s departure and will result in the customer waiving any recourse against Meeting the French.
Any delay of more than 5 minutes for tours will be considered to be a discontinuation of the tour due to the customer’s voluntary departure and will have the same result. In this event, Meeting the French shall therefore be relieved of all liability and the customer must return at his/her own expense.
The customer undertakes to behave in a way that is not contrary to the rules of common sense and is in compliance with the current laws and regulations, in particular the bans on smoking, alcohol consumption and the transport of dangerous goods.Meeting the French reserves the right stop the Service for a Customer who violates the regulations and/or whose behavior is clearly likely to put other Customers, the driver or a third party at risk, without this Customer being able to claim compensation or reimbursement.We would like to remind you that alcohol abuse is dangerous for your health. Meeting the French cannot be held liable for any behavior or accidents that may occur to customers while intoxicated or under the influence of drugs, or for any damage these customers may cause.
Meeting the French has an insurance contract with the MMA IARD insurance company, located at 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9. This insurance contract covers the financial consequences of the civil liability Meeting the French may incur as a result of its activities.Meeting the French is a member of the Professional Association of Tourism Solidarity (APST), located at 15 Avenue Carnot - 75017 PARIS. The APST is collective guarantee association provided for in Book II of the French Tourism Code. In order to carry out the activities set out in Article L.211-1 of the French Tourism Code, Meeting the French benefits from the commitment provided for in Article L.211-18 and Articles R.211-26 to R.211-34 of this Code, as amended by Decree no. 2005-1111 of September 2, 2015.Meeting the French is registered in the Atout France register under number IM075120227.
The provisions concerning the protection of personal data set forth in the French Data Protection Act of 6 January 1978, as amended and the European Regulation on the protection of personal data of 27 April 2016 which entered into force on 25 May 2018 ("GDPR") are found in the document attached entitled "Privacy Policy", accessible on the Website.
These TCS are governed and interpreted in accordance with French law, without taking into account conflicts of law.If any provision of these TCS or its application to any person or circumstance is judged null and void, this nullity will not concern the other provisions or applications of these TCS, which will remain in force, independently of the provision judged null and void. To this end, the provisions of these TCS are declared stand-alone.In the event of a dispute arising when interpreting and/or performing these TCS or in relation to these TCS, the User can decide to seek to settle said dispute with the Company through traditional mediation proceedings or any other alternative means of dispute settlement. The User can notably make contact with: MTV Médiation Tourisme Voyage, BP 80 303 - 75 823 Paris Cedex 17 https://www.mtv.travel/ - https://www.mtv.travel/quand_et_comment_saisir/The User is informed that:
The User can bring the matter before the mediator within a maximum period of one year following the Company’s written claim.Finally, in the event that this mediation procedure fails or if the User wishes to bring proceedings, the French Code of Civil Procedure will apply.
After-sales service claims: Claims are processed within 10 business days of receipt of an email sent to contact@meetingthefrench.com. Claims will only be considered if received no later than 45 days after the tour date.Requests sent to another email address will not be considered.
Please contact the following email address contact@meetingthefrench.com Requests regarding billing discrepancies sent to another email address will not be processed.